Privacy Policy

1. Introduction

Welcome to bestmate ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, name)
• Content you upload to train your digital twin
• Communications and queries made through the service
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Train and operate your personal digital twin
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted both in transit and at rest. Each user's data is isolated in a multi-tenant architecture ensuring complete separation between accounts.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our service. These third parties have their own privacy policies addressing how they use such information.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@bestmate.io.